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Enterprises are focusing on streamlining and simplifying processes, shrinking innovation cycles and reducing time-to-market, while maintaining the price margins for continuous business growth.
Cognizant has partnered with many of its clients in defining, designing and executing their business transformation roadmap. We have successfully delivered projects involving implementation, rollout, SAP consolidation, technology portfolio rationalization, upgradation and migration. Cognizant has developed unique tools and accelerators that help in effort and error reduction.
“The Cognizant team was the linchpin for the successful integration of the three system providers. It would not have been possible, within the timeframe, to have implemented this program successfully in our operations, without them. This program is a game-changer for our business.” - Vice President, Supply Chain, Global Packaging Solutions Company
“Selected Cognizant for this mission-critical engagement because of its consulting-led approach, its extensive experience in our industry, and its expertise in SAP enterprise applications. By replacing disparate legacy systems from multiple acquisitions and harmonizing business processes, Cognizant is supporting our growth strategy and helping us provide the best customer experience worldwide”- Senior Vice President and Chief Information Officer, Leading Global Providers of Critical Technical Information
“Thank you, for a successful go-live, and an incredibly smooth zero business disruption transition to the new system. I am in awe of your collective systems and SAP skills, your incredible stamina, your perseverance through many many obstacles we encountered along the way and your stewardship of the best and most comprehensively planned and most flawlessly executed large IT project I have ever been a part of. Successful, zero issues implementations like this do not happen every day.”- Chief Information Officer, US Based Specialty Healthcare Company
“We could not have accomplished our SAP upgrade without Cognizant team’s substantial contribution and integration within the project organization. Based on our actual previous operations costs and anticipated Azure costs, we estimate a financial economy of at least 25% per annum after starting running SAP on the cloud.”- Chief Information Officer, Leading Contracting Company in the UAE
“Cognizant leadership and the efforts of your team have enabled us to be successful in these initiatives. AMS support has also been very strong and fundamental to our ongoing operations. Thank you for the great work and we look forward to continued strong performance as we move forward with future work efforts."- Vice President, Business Applications, Global Packaging Solutions Company
A $5.6-billion producer of packaging, specialty papers, consumer and office products needed to enhance innovation and collaboration across the company’s packaging value chain and create a more responsive, flexible organization to benefit customers throughout the world.
We developed a Paper Board E-Commerce web application and CRM e-commerce portal and brought all supply chain operations and mill operations onto a single, integrated platform. The Web application improved order management and provided real-time view of inventory to the client’s customers while providing a Web-enabled view of consignment stock processes.
in paper machine/extruder efficiency
in open stock availability through automated inventory replenishments
in Customer Account Representative's time on phone by migrating a portion of customers' order placement to the web portal and via EDI
in data availability and consistency across the organization
visibility and reduced inventory obsolescence by 15%
savings of $10.5 million annually
A $365-million global pharmaceutical company acquired multiple business units from major Indian pharmaceutical companies to further consolidate its position in India and needed to integrate businesses for harmonized supply chain process through centralized IT systems.
We designed a harmonized process model to closely integrate multiple business entities on a single SAP platform. Our solution enabled quicker integration of acquired and merged entities.
business processes like Order-to-Cash (OTC), PTO, supply chain management, etc.
from accelerated implementation by leveraging testing and ABAP factory tools
through on-time closure of project preparation and business blue print phases
inter-company transactions with the provision of standard SAP solution coupled with back-to-back automation
A $4.9-billion personal health and hygiene products company had sluggish OTC cycle, well below the industry average and lacked an available to promise view of its stock.
We developed a rationalized, scalable and robust OTC platform that transformed the order management and distribution processes and delivered the transformation in a phased manner with optimized development costs.
Improved order fill rate, reduced retail out of stock situation and enhanced analytics capability across North America region
Automated oversized non-freight goods sales order
Enhanced re-pricing process
Reduced ITAS team support hours needed for transaction monitoring analysis report
OTC cycle time reduced to 24 hours
Consolidated Canadian custom invoice and Canadian commodity code summary into single output resulting in reduction in paper printing and validation
A €17.6-billion leading telecom company needed to harmonize and consolidate different business processes in core functions of finance (accounting and controlling), procurement, logistics and HR while optimizing and simplifying all existing processes.
We followed an industrialized approach for the solution development through a Build and Test Factory set-up to achieve standardization and cost efficiency. Our solution allowed for group-wide harmonization of procurement systems and supplier communication platforms.
between mobile and fixed network in a shared warehouse and IT system.
through vendor and sales partner integration
cost through factory-based approach
of purchasing activities
to authorize purchase requisition and procurement of services for reduced procurement cycle time and improved efficiency.
saved annually due to optimized total cost of ownership through higher standardization
A £29-billion supplier of electricity and gas to businesses and consumers in the UK needed to enhance customer experience through improved product and service offerings while maintaining sustainable relationships with profitable customers.
We developed an online solution/platform for improving customer connect, reducing costs and introducing additional customer service channel through computer telephony integration and interactive voice response telephony systems for better customer experience.
in cost savings through retiring of legacy systems
number of cancel/rebills from 34% to 24%
through lead generation leading to 5% improvement in capability and 1% in conversion
handling time – average handle time down by 10% through Agent Workbench, resulting in enhanced customer experience
required, leading to reduction of 120 resources
platform brought customers closer to the business and improved transparency and flexibility
ERP Complexity vs. Business growth—at Odds or in Alignment Depends on Your Approach
A research program conducted by APQC, with support from Cognizant and SAP, set out to document the challenges faced by business leaders to address operating frictions caused by ERP landscape complexity. The research concluded that senior executives would be wise to undertake a sensible review of their current technology frameworks and consider remedial actions that do not require lengthy and widely disruptive change.
The HCM Imperative: Aligning Technology With the New Digital Employee
Recent research from Brandon Hall Group shows that there are financial repercussions from implementation of technology systems that are not directly related to the processes they were originally created to improve.
Elevating the Digital Employee Experience
To address the changing dynamic of a more digitally savvy workforce, HR organizations must tap into advanced analytics and harness ‘as a service’ delivery models to raise the bar on talent acquisition and development, as well as to inform new employee compensation and collaboration initiatives.
Transforming HR and Human Capital Management for Business Growth
Talent optimization is when an organization strategically uses all of its human capital to improve its business performance. The responses of HR professionals participating in APQC and Cognizant’s 2014 HR Strategy, Process and Technology survey reflect an understanding of the link between talent optimization and the ability to realize present-day CEO-driven objectives.
Talent as a Service: Enabling Employee Engagement While Boosting Efficiencies
Cognizant’s Talent-as-a-Service (TaaS) solution includes services focused on accelerating organizational value, by enabling cost-effective HCM transformation.
The Future of Retail is ‘Here’ and ‘Now’
To remain competitive in today’s real-time world, retailers need to more effectively read and respond to consumers’ digital fingerprints, or Code Halos, to anticipate their preferences and needs and deliver contextually-relevant, timely and inspiring shopping experiences.