Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
  • Reinventing and managing your most essential business processes with new ways of working.
  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

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Attract more prospects, increase sales and close deals faster with Microsoft Dynamics CRM and Cognizant.

Cognizant was one of the first integrators to establish a dedicated support practice for Microsoft Dynamics CRM. We are now a Gold Certified Partner with one of the largest teams in the world. Gartner recently acknowledged us by positioning Cognizant in the "Leaders" quadrant of CRM service providers.

We help you get the most out of Dynamics, both as a traditional on premise software or through the cloud. Our services include consulting, roadmap development, testing, maintenance and migration.

OFFERINGS

Comprehensive Operational Frameworks

Microsoft Dynamics CRM helps improve customer relationships by putting the right tools and information in the hands of your organization's sales, marketing and service professionals. At Cognizant, we offer industry‑specific and task‑specific software frameworks and tools that help organizations more quickly and easily integrate Microsoft Dynamics CRM into their existing applications and IT infrastructure. The frameworks target specific industry requirements, such as:

  • Loyalty Management: A comprehensive software framework supporting promotional campaigns. It provides automatic transitions between tiers, accrual and redemptions; configurable business rules engine; and integrates with external point‑of‑sale systems and e‑commerce portals.
  • Healthcare Patient Management: A robust framework for patient data. It includes configurable business rules for advanced care management; modules for patient education and community outreach management; and provides integration with Microsoft Amalga.
  • Wealth Management Solution: A framework that helps financial advisors more effectively manage client relationships. This solution provides comprehensive customer information for increased cross‑sell and up‑sell capabilities.

CRM Extensions

We offer Microsoft Dynamics users several functional extensions, including:

  • Territory Assignment: This facilitates automatic assignment of leads to sales teams and uses configurable business rules to organize leads among different territories.
  • Group Calendar: Shows the activities, appointments and schedules of colleagues working in the same team. It provides view by day, week and month for an individual or entire team.
  • Relationship Tree: Provides a consolidated hierarchical view of a customer's interactions with employees throughout an organization.
  • Facebook Lead Capture: Captures leads when customers click an organization's Facebook "Like" button.
  • Global Search: Provides information search throughout the entire Dynamics CRM application, saving employees hours a week and helping them find what they need.
  • Mobile App: Makes Dynamics CRM mobile on Android and iPhones. It puts customer information at user finger tips and leverages GPS location to pinpoint nearest leads and customers.

RESOURCES

Toward Social CRM in Travel & Hospitality

The top travel and hospitality (T&H) organizations have been leveraging CRM and social media to their benefit for some time.

Microsoft Dynamics CRM Services, Support and Consulting | Cognizant Technology Solutions