Customer Intelligence

Intelligence to anticipate needs and drive engagement

Featured Case Study

Customer Care Done Right—With Real-Time AI

We provided an analytics platform informed by AI to an industry-leading P&C insurer to improve customer service, help supervisors monitor call quality and help CSRs understand customer sentiment during insurance claims calls.

Case Studies

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Examining physician notes identified social determinants of health, helping improve both quality of care and costs.

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A global consumer-goods client now has an automated way to syndicate product data to its 500 ecommerce partners.

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AI automation creates ad extensions using natural language processing that improve click-through rates by 10%.

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A large health network identified and recommended appropriate solutions to improve interactions and satisfaction.

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A biotechnology company better understands factors in patients following or abandoning medication regimens.

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