A Playbook for Managing at the Crossroads
Innovation Beyond The Four Walls
Cognizant Announces Three-Year Pledge Supporting STEM Education at Texas A&M University
Cable & Satellite
To accelerate innovation and growth, our services focus on customer relationship management, knowledge management and service operations. LEARN MORE
Integrated Communications Providers
We help carriers transform into multi-service providers through management consulting, technological integration and
business services.LEARN MORE
Network Equipment Providers
Our services improve business results by streamlining processes, reworking administrative systems, and increasing customer loyalty.
Solutions include new processes for billing, customer and order fulfillment, and new technology for planning, networks and testing.LEARN MORE
A large media and cable services provider engaged Cognizant to transition 46 unstructured, over-provisioned applications onto a flexible cloud
environment. The resulting utilization gains generated a 35% cost savings.
When a global telecom provider engaged with us to streamline its order management workflow, we delivered 30 percent cost savings. This amounted to
tens of millions of dollars over three years. We also transformed the client's order management process to automate 200,000 order exceptions per quarter, reducing
handling time by 49 percent and cutting order cancellation rates to less than 3 percent.
The call centers of a North American telephone company were having trouble keeping up with the additional work required when customers called to add
services. With Cognizant BPO, the company increased the efficiency of call handling and achieved a headcount savings of $3 million.
A global communications company chose Cognizant’s OMaaS to streamline order management and generate new levels of business performance. As a result,
it was able to automate many manual processes, reduce order cancellation rates significantly, and realize millions of dollars in additional revenue.
Related business benefits include: