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OUR LATEST THINKING

Innovation Beyond The Four Walls

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FEATURED NEWS

February, 08, 2016

Cognizant Reports Fourth Quarter And Full Year 2015 Results

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The Cognizant Difference

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Consulting & Solutions

OUR LATEST THINKING

Kick‑Starting Digital Transformation: Four IT Strategies
For IT organizations, digital transformation can be an especially daunting task. Keeping up with and managing ever‑evolving technologies and applications entails four essential components that help accelerate time to market, minimize project risk; automate and handle thousands of requirements, enrich collaboration and manage costs.
Digital Game‑Changers for the Communication Service Provider Industry
By monetizing data, refining their processes, boosting their technological maturity and proactively responding to subscribers' ever‑changing needs and preferences, CSPs can improve their competitive standing vs. non‑traditional competitors.
Agile And Lean Transformation: Creating a Foundation for Success
For communications services providers (CSPs), the transformational journey to Agile and Lean methodologies is best accomplished with a focus on four key spheres: individual behavior, institutionalizing change management, team roles and managing governance.
Keeping Local Business Listings Fresh and Relevant
More and more people including those "born digital" turn to local search engines to find nearby businesses. Thanks to the availability and affordability of Web-enabled mobile devices, this task is easier than ever. At the same time, local platform providers must utilize advanced tools and techniques that enable them to deliver accurate, timely information and a superior user experience.
Digital Payments Strategy for U.S. Retail Banks
Retail banks face a growing threat from nonbanks in the digital payment space; our analysis indicates how banks must move in terms of peer-to-peer (P2P) payments, mobile payments/wallets and crypto-currencies to preserve their dominance in the crucial payment area.
Connected Home Readiness and Maturity Assessment
As communication service providers (CSPs) rapidly move into connected home services markets, assessing their readiness and maturity is crucial; we offer a questionnaire framework to determine CSPs' levels of readiness/maturity along key parameters: segmentation, customer education, organizational capabilities, platform strategy and interoperability.
Accelerating Multiscreen Video Delivery
Consumers’ expectation is rising for highly visual and engaging content. Using a seasoned systems integrator and Agile methodology, organizations can effectively and quickly test and deploy multiscreen video delivery, thus meeting consumer expectations.
Back to Basics for Communications Service Providers
Our latest primary research reveals how CSPs can distill meaning from consumers' digital trails to better understand which product and service innovations will resonate and drive growth.
Why Your Best Salesperson May Be a Customer Support Rep
Using rich data, powerful analytics and integrated toolsets, support organizations in the communications and technology industry can achieve a real‑time understanding of customer challenges, enabling them to convert troubleshooting exercises into rewarding experiences and convert customers into brand ambassadors.
Dialing Up Digital: Retaining a New Generation of Customers
Our survey confirmed that to attract and retain young, tech‑savvy customers, communications service providers must act fast to enhance their current services, better understand these customers’ needs and make their digital support channels easier to use. This involves analyzing the differences between younger and older customers and using that information to retain them and build their confidence. CSPs must also ensure that efforts to personalize solutions and services deliver the expected value and also provide the levels of security and privacy these customers demand.

RESULTS

  • Large Cable Services Provider Moves to Cloud
  • Order Management for a Global Telecom Provider
  • Telco Handles Greater Call Volume Through BPO
  • Global Carrier Cuts Costs with OMaaS

Large Cable Services Provider Moves to Cloud

A large media and cable services provider engaged Cognizant to transition 46 unstructured, over-provisioned applications onto a flexible cloud environment. The resulting utilization gains generated a 35% cost savings.

Order Management for a Global Telecom Provider

When a global telecom provider engaged with us to streamline its order management workflow, we delivered 30 percent cost savings. This amounted to tens of millions of dollars over three years. We also transformed the client's order management process to automate 200,000 order exceptions per quarter, reducing handling time by 49 percent and cutting order cancellation rates to less than 3 percent.

Telco Handles Greater Call Volume Through BPO

The call centers of a North American telephone company were having trouble keeping up with the additional work required when customers called to add services. With Cognizant BPO, the company increased the efficiency of call handling and achieved a headcount savings of $3 million.

Global Carrier Cuts Costs with OMaaS

A global communications company chose Cognizant’s OMaaS to streamline order management and generate new levels of business performance. As a result, it was able to automate many manual processes, reduce order cancellation rates significantly and realize millions of dollars in additional revenue.

    Related business benefits include:

  • Automated more than 275,000 order exceptions
  • Closed three cost centers and reduced headcount significantly
  • Reduced total order management costs by 30 percent
  • Large Cable Services Provider Moves to Cloud
  • Order Management for a Global Telecom Provider
  • Telco Handles Greater Call Volume Through BPO
  • Global Carrier Cuts Costs with OMaaS

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