A marketplace that continues to change at a breakneck pace, combined with a complex mix of consumer products and services—that's today’s communications business. Whether you're a cable, satellite, wireless, converged service or equipment provider, you need a strategy to meet unique multi-dimensional challenges and to compete in today’s global economy.
At Cognizant, we believe you shouldn’t have to compromise by choosing either a strategic partner or a cost-effective outsourcing provider. We understand the business and technology evolution that’s underway in the communications field. And we stand at the leading edge of business and IT solutions—from VoIP and fixed-mobile convergence, to business process management (BPM) and beyond. That’s why seven of the Top 10 communications service providers and equipment vendors have chosen Cognizant as their partner.
Billing & Customer Care What does your billing system say about you? Probably more than you think—and not necessarily in a good way. Our domain experts can maximize the value of your core billing processes.
Customer-Interaction BPS With our Customer-Interaction Business Process Services team, you can dramatically reduce your customer service costs and streamline business processes through IT and BPS synergy.
Order & Service Management We’ll help enhance your order and service management processes, so you can continue to provide superior customer service—and stay competitive.
Service-Management BPS With our Service Delivery Framework (SDF) model, upgrading a legacy service management system doesn’t have to be a multi-year project.
Customer Experience & Portals Our customer experience team is here to help improve your customer registration process, from single sign-on (SSO) systems, to secure log-in and mobile device access.
Network Management Our team of experts can help you evaluate your network strategy, then plan a course of action to make your management and provisioning more synchronized, accurate and efficient.
Service Fulfillment Rely on us to help you manage orders more efficiently, keep track of resources and offer next-generation services to your customers.