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A Playbook for Managing at the Crossroads

OUR LATEST THINKING

Innovation Beyond The Four Walls

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FEATURED NEWS

August, 07, 2014

Montclair State University Selects Cognizant to Transform Financial Management and Decision-Making to Support Growth

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The Cognizant Difference

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OUR LATEST THINKING

Commonality Unleashed Across Functions and Industries
Semantics aside, the commonality, or similarity, of processes and functions across industries and business sectors suggests that cross-pollination - or crossover - is a valid approach for addressing the talent gap many companies face.
Back to Basics for Communications Service Providers
Our latest primary research reveals how CSPs can distill meaning from consumers' digital trails to better understand which product and service innovations will resonate and drive growth.
Enterprise Voice Technology Solutions: A Primer
A basic guide to the technology and adoption steps of voice technology solutions for the enterprise, including interactive voice response (IVR), dictation, voice biometrics and speech analytics.
The Online Self-Service Portal Journey
As the notion of Web-enabled self-service matures, organizations must be sensitive to customer expectations for relevant information and problem resolution across channels in order to optimize costs and deliver a consistent user experience.
Optimizing Software Supply Chains
Technology companies must view product development as a software supply chain, identifying the complexities of multiple business models and introducing a framework to mitigate risk.
How Tech Companies Can Engage with Customers Using Social CRM
For technology companies, adopting social CRM is critical for better understanding consumer preferences and responding with offers and services that meet their needs.
Why Tech Companies Must Embrace a 360-Degree Perspective
Tech companies face unique security issues; breaches impact their products and services as well as their enterprise assets. What is the best approach for handling these challenges?
How High Technology Companies Will Benefit from Finance & Accounting Business Process Outsourcing
Learn more about how partnering with an F&A specialist brings an immediate cost advantage and capability improvement.
Transforming the Business Through Large-scale Product Implementation
There are multiple facets to the success of an extensive IT product implementation. Learn about our framework and key considerations for managing such a program.
DevOps Best Practices: Combine Coding with Collaboration
To implement DevOps, "soft skills" pay a key role along with the integrated tools for enabling the platform. We offer best practices and tool suggestions for implementing DevOps.

RESULTS

  • Modernized IT Architecture Results in Greater Scale
    and Agility
  • Resolving Growing User Support Demands

Modernized IT Architecture Results in Greater Scale and Agility

To stay ahead of changing customer demands and steady growth, an ecommerce company engaged with us to develop a scalable IT architecture using an Agile/Scrum process that could facilitate on-the-fly product catalog and feature additions. The new system increased product development and support capabilities and provided the ability to keep pace with evolving best practices in software engineering. DOWNLOAD PDF

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world.Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports. DOWNLOAD PDF

  • Modernized IT Architecture Results in Greater Scale
    and Agility
  • Resolving Growing User Support Demands

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