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A Playbook for Managing at the Crossroads


Innovation Beyond The Four Walls



March, 26, 2015

Software Robots Making Business Smarter - New Cognizant Study Shows Dramatic Impact of Intelligent Process Automation


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Despite their longevity in the consumer space, business decision makers still grapple with a plethora of security, governance and technical issues surrounding enterprise mobility. As these technological challenges recede, everyone from road warriors to roving warehouse managers, to savvy IT veterans are calling for more enterprise mobility both inside and outside the company’s four walls to securely connect employees, customers and partners with legacy applications and native apps optimized for employee‑owned devices. Meeting the rising demands of the “bring your own device” (BYOD) movement can be daunting, but is doable with a well‑tuned strategy and in the long run helps organizations unlock employee productivity, build customer loyalty and generate increased partner collaboration. Regardless of industry, your organization must get ahead of enterprise mobility and BYOD demands to stay relevant.

Consider these facts:

  • Current smartphone users across the globe: 1 billion (Source: IDC); percentage of Americans who use their personal mobile device for work: 81% (Source: Forbes)
  • Increase in number of smartphone users per year globally: 46.5% (Source: Gartner)
  • Smartphones and tablets sold in 2012: 821 million; projected sales of smartphones and tablets in 2013: 1.2 billion (Source: Gartner)
  • Increase in employee productivity when using mobile apps: 45% (Source: IBM Research)
  • Personal mobile devices expected to be in use by 2020: 10 billion (Source:Economist quoting Morgan Stanley)


It can be difficult to know where to begin. Here are the five things that you can do now to succeed with enterprise mobility.

  • Develop an enterprise mobility strategy. This means asking the big questions, starting with, "What is our business objective for mobility?"
  • "Future proof" your investments. Let your service provider worry about supporting new platforms and operating systems.
  • Ensure both business freedom and IT control. We call this "Freedom within a Framework." The business can have the freedom to build market-driven applications to support core initiatives, while IT can maintain the control required to ensure operational stability and governance as well as data and device security.
  • Create an approved BYOD strategy. As we see it, enterprises have two choices when it comes to BYOD—do it now or suffer the consequences, later.
  • Find an enterprise mobility partner. Select a partner that understands IT and the business, with expertise in integration, security and cross-platform mobile development.

Enterprise mobility is fast becoming the norm, not the exception. Enterprises that harness mobility can create entirely new ways of delivering products and services–and overall business value inside the four walls and with business partners and customers.

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