Stores
Create stores that attract shoppers and inspire loyalty.
Brick-and-mortar stores still represent the biggest opportunity for retailers to connect with shoppers in a meaningful way. Yet seizing the opportunity to lead in today’s competitive marketplace is far from easy.
Our team understands that store management’s key challenges are customer satisfaction, workforce management, loss prevention and back-end operations. Drawing on our extensive industry expertise, we can empower you with comprehensive workforce and task-management systems. As a result, you can draft employee schedules, assign tasks, and track execution and completion.
When you’re armed with key store-level analytics involving inventory, cross/up sell activity and sales—and equipped with real-time visibility from our handheld mobile application—store managers and supervisors can finally see the big picture and focus more on customers.
Our experience with leading retailers helps us tailor solutions to the industry’s challenges. Our point solutions are pre-built applications or frameworks that provide powerful new ways of analyzing critical issues. Retail industry solutions include:
- RISA
- Buy Your Way
- mCoupon
- TMS
How We’ve Helped Retailers Manage Stores Better and Drive Growth
- For a U.S.-based convenience retailer: Our team re-engineered the receiving operations, streamlining processes to cut receiving execution-time, while boosting accuracy. In addition, we developed a process model for perpetual inventory count management.
- For a UK-based convenience retailer: We implemented a reusable model for calculating store profitability and evaluating store financial-operating metrics.
- For a large U.S.-based general merchandise retailer: We developed an end-to-end task management system that covers everything from task creations, assignment, workforce optimization and completion, to tracking and alerts.
- For a leading UK-based apparel and grocery retailer: We created a comprehensive application and infrastructure support solution, including field support for its store portfolio.
- For several food, general merchandising and apparel retailers: We streamlined the processes for financial accounting, store cash management, reconciliation, credit account and payout.
- For a UK grocery chain: Through consulting and end-to-end application development, our team enabled a hassle-free “Click and Collect” business process.
- For a U.S. convenience chain: We improved the POS efficiency by migrating its legacy system to a new platform. Our team performed assessment, development, testing, maintenance and support.
- For a U.S.-based grocery retailer: To help reduce shrinkage, our retail team developed a store-level loss-indicator tool.
Our teams understand that large retail store operations need to improve their supply chain and employee productivity. We can help your organization create a highly responsive store system that lets managers spend their time on more value-added tasks that directly impact the customer experience—and help grow your business.