eCommerce
Boost Web traffic, and convert online browsers to buyers.
More customers than ever want to shop online. And with a few years of Web experience under their collective belts, retailers of all kinds have grown more confident about how to sell online.
Still, eCommerce is ripe with unmet potential. Too many shoppers browse online and buy offline. Retailers often suffer from a lack of channel coordination and delivery infrastructure.
We have the expertise to help you find the answers. We create smart shopping experiences, supported by technologies such as content management, search engine optimization, and customer-facing analytics.
We can guide you in measuring the effectiveness of your eCommerce sites with metrics like conversion rate, average-order value, page-abandonment rate and site sales. We know that replacing custom Web-development initiatives with commercial, off-the-shelf, or open-source, software can save your company as much as 35% of ongoing maintenance and license costs.
eCommerce Solutions Examples: Development
The following are testimony of our capabilities across multiple service lines.
- For a leading U.S. grocery retailer: We identified features and functions for a robust online channel; defined the online value chain process; evaluated eCommerce platforms; and developed a high-level implementation map to fix gaps in the current supply chain.
- For the world’s largest online marketplace: Our team re-engineered the website to make full use of next-generation technologies, including a J2EE-based architecture using IBM WebSphere on Windows NT. The eCommerce application runs on WebSphere and interacts with JDA for order management and fulfillment.
- For the world’s largest office-supply retailer: We manage non-U.S. eCommerce websites. This client’s maintenance costs have declined as a result of its more efficient sites, which run on the IBM WebSphere Commerce platform.
- For one of the world’s largest eMarkets: We have implemented a large IBM WebSphere commerce application and integrated it with external vendors’ systems.
- For the world’s largest video rental chain: We manage infrastructure support, online Web-channel support, and website transformation. We also introduced a new delivery channel and have executed multi-channel integration projects.
Our team draws from a wealth of experience working with the eCommerce operations of global retailers. We are ready to help you convert your digital presence into a high-performing sales channel.