The RIM 2.0 Framework
At the center of Managed Services is our Remote Infrastructure Management (RIM) 2.0 framework. This enterprise-wide device and process portal foundation provides the building blocks for monitoring every IP-enabled device and process on your network. It helps resolve problems quickly and efficiently, giving your enterprise important productivity benefits and lowering the total cost of computing.
With RIM 2.0, you have complete control over the equipment and tasks being managed. The flexibility and granular level of service delivery provide important business advantages, including:
- End-to-end problem and incident management
- Better performance reporting
- Robust, rigorous change management
- Continuous improvement.
A Comprehensive Management Framework
The RIM 2.0 framework is composed of several distinct building blocks that are unique to the industry.
Pre-packaged, modular solutions define each deliverable separately, so you can assemble the services that best meet your needs. Read more >
We create services for the way you want to buy them. After defining, creating and testing the services and supported products, we activate them across all our delivery models. We also integrate and support each service in our ESM platform architectures, ITIL operational processes and run books. And because we can pre-define services at detailed task levels, you can select the support package that best matches your needs.
This "productized" approach means you buy and use only the services that work best in your environment. We provide pre-defined management support options from basic monitoring to full outsourcing. The services are highly modular, and we encourage you to mix and match; you can even selectively source down to the device level. And because we provide these services for many clients and work continuously to improve processes, you consistently achieve superior results.
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Our standards-based delivery platform covers all phases of service delivery and includes high levels of automation at the event, task and workflow levels.
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The heart of RIM 2.0 managed services is our unique OnTarget™ platform. This
ITIL-based delivery system covers all phases of service delivery and includes complete automation at the event, task and overall workflow levels. The OnTarget™ service is an enabler: enhancing and working seamlessly with tools you may already be using.
With OnTarget™, you have a total view of your operations at all times. Every comment that’s recorded, details about every device under management—we provide it all to you in easy-to-access reports and a real-time client portal. With
RIM 2.0 and OnTarget™, you always have your finger on the pulse of your infrastructure.
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Our process transforms data from remote infrastructure monitoring into metrics and reports that drive continuous improvement. Read more >
You don’t have to wait for find out how your operations are performing. Our Operations Maturity Model provides the answers. It takes raw data from our remote infrastructure monitoring and transforms it into metrics and reports to drive continuous improvement.
Using an ITIL-based operational framework, we draw from 42 indices to measure your delivery, technology and automation on a regular basis. Detailed metrics show you how we’re performing—and how you’re doing. You gain a means of measuring results that is both visible and transparent and we get the metrics to apply Six Sigma and provide continuous improvement.
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Remote monitoring services are tailored to your requirements and delivered globally 24x7 from our operations centers in the U.S., India and Europe.
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With operations centers in the U.S., India and Europe, our flexible delivery model optimizes resources and delivery location to best meet your needs for the Future of Work. Our remote monitoring services are provided 24 x 7 from any Cognizant center using our OnTarget™ platform. These centers are fully replicated to ensure safety and security, and our RIM 2.0 Framework ensures consistency and quality in delivery no matter where your services are deployed.
The same flexibility explained earlier also extends to how we staff our engagements. A key element of every Cognizant project is delivery: We customize our services according to how you want to use them. Since we’re built to support a multi-sourced vendor model, we staff engagements using the mix of onsite, offshore and virtual teams that best meet your unique needs.
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Figure 1 – Cognizant’s 27 global operations center locations