IT Management Consulting

IT Management Consulting

As advancements in IT infrastructure accelerate, effective services management has become a concern for many companies. For IT organizations without adequate staff, resources or time, staying on top of technology changes can be a daunting task—particularly when securing budget and executive commitments.

At Cognizant, we’re committed to meeting this need by helping you make informed decisions across the lifecycle of infrastructure services delivery. Companies around the world rely on our strategic thought leadership, rigor and discipline for evaluating and planning infrastructure technology and services.

 

Services We Offer

Our IT Management Consulting services cover three broad areas:

IT Service Management

Service management ensures that IT aligns with your business requirements and that the right applications are available and meeting user needs. Using our process-driven approach and exclusive tools like PathFinder (see below), you can detect and resolve problems proactively. Our services consistently reduce incident volume by an average of 10 percent, and slash downtime of critical services by as much as 50 percent.

IT Governance

IT Governance is a critical component in improving IT management. It covers risk management as well as heightened accountability in decision-making. With Cognizant, your governance will link IT more closely to corporate strategy by ensuring that IT investments generate business value.

IT Asset and Financial Management

We help companies reduce and control IT equipment costs dramatically. Many of our clients report substantial savings. Through standardization, proper documentation and loss detection, you can mitigate risk, improve your inventory control, and support strategic decision-making.

 

Tools to Align IT

You can strengthen your IT infrastructure and its connection to corporate strategy with Cognizant’s proven tools and process model.Using our web-based PathFinder application, in combination with our IT Process Model, you can demystify policy and process design – and devote more time to enterprise adoption.

IT Process Model

The IT Process Model is a best-practices starter kit that snaps into PathFinder at no additional charge. Easily integrating into most IT environments, it gives you the ultimate jump-start in process design and continuous improvement, and helps you:

  • Manage policy and process design
  • Frees you to focus on higher-stakes areas such as management commitment and cultural adoption
  • Support more than 20 core IT processes
  • Gain valuable guidance on how to govern, manage, control, operate and secure IT functions

Download the IT Process Model now >

PathFinder

Call it “ERP for IT”, Pathfinder is any easy-to-use, full-featured web application for managing process creation and mapping.  It enables you to:

  • Create a central location where everyone can go for up-to-date process documentation
  • Draw on industry-validated processes to boost the effectiveness of current process designs and create new ones
  • Get help with cultural adoption and compliance regulations

View a demo of PathFinder >

 

Figure 1 – Cognizant's pathfinder model flowchart
 

Our Approach

  • The Cognizant Difference

    It's in our DNA. Placing our clients first is embedded in the Cognizant culture. By investing in our people and resources, we bring new ideas and innovation to help you succeed in a changing business environment.

  • Two-in-a-Box

    We embed senior personnel with demonstrated industry expertise in your IT organization. They coordinate strategy with dedicated offsite delivery managers, freeing your team to concentrate on core business objectives.

  • Cognizant 2.0

    By employing the Cognizant 2.0 platform, we bring the best people, resources and capabilities of our global delivery system to any client, anywhere.