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Usability Engineering
Make It Click - Put us to the test
 
Business purpose

A global logistics company wanted to replace their regional customs clearance applications with an integrated web-based global customs clearance system. The new application would serve as the single hub for customs clearance in the Asia Pacific region. Whenever couriered, goods would be customs-cleared even before they actually arrived at the destination. Otherwise, the goods are held up in the cargo unit, costing the company significant amounts of money.

To achieve faster cycle time and speed up customs clearing, the company asked Cognizant Technology Solutions to deploy our Productive-interface (Pi) engineering team.

 
Solutions

Cognizant's Pi engineering team brought their expertise to the customs clearing application from January through November 2005.

During that time, Pi engineering focused on user productivity gains and business process efficiency with dramatic results.

 
Client Benefits
The customer conducted a time-and-motion study as soon as employees started using the application in December 2005. They saw large productivity gains and reduced cycle times. The benefit to their bottom-line was significant.
  • User productivity gains: 150%
  • Improved Cycle time - From 5 minutes to complete a task down to 1 to 2 minutes to complete the same task.
UI = Makes Technology Friendlier