• The world's leading re-insurer needed to deliver the highest quality risk assessment across its many products and services. They faced three key challenges with their leading software product: Underwriters' had minimal technical knowledge which makes writing business rules complex.
• With sharp increases in their support activities, they needed to write and maintain business rules for most of their clients.
• "Admin Tool" UI architecture or structure did not depict the workflow of an underwriter trying to define a business rule

• Design an easy to use graphical work area to draw the business rules as flowchart, business rules would no longer be coded
• Draw flowcharts using business shapes, showing and categorizing all the support components required to
  create the business rules
• Build UI Architecture which depicts the workflow of an underwriter defining the business rule
• Design logical and clear organization of various support components which separates it from
  the business rules

The design resulted in four key benefits:

• Eliminated programming/syntax skills required to use this tool
• Increased use of ease allowing underwriters to define the business rules with ease using business shapes
• Reduced approximately 1/3 of the time by eliminating coding and avoiding syntax and validation error
• Users were clearly able to locate their tasks with task-driven menus.