| The client is the world's leading software and services company for the building, manufacturing, infrastructure, media and entertainment, and wireless data services fields. The client's solutions help customers create, manage, and share their data and digital assets more effectively. |
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| The client wanted
to enhance customer service. For this purpose,
the client needed an integrated Web site
with numerous features, such as discussion
groups, a search engine, support for disparate
document formats, and interfacing capabilities
with other systems. |
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| Key features of Cognizant's solution were: |
- Online wizard-driven support request
submission and tracking for global user
base
- Integration with Clarify CRM and other
Autodesk systems and with B2B partners’
sites for contract management, e-mail
notification, and data synchronization
- Web service-based integration with
on-the-fly and batch mode of Sys Tran’s
machine translation engines
- Internationalization and localization
of Web site in 10 languages
- Consolidation of content in common
XML format; XML-based knowledge repository
with relational meta-data storage
- Powerful keyword-based multi-lingual
search implementation using Verity K2
search engine and Natural Language Processing
(NLP)-based search using AnswerWorks
Web service
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| Improve your digital content with Cognizant. |
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