| In order to expand your business, you need flexibility and scalability, and services-orientated application architecture is critical for this to happen.
Cognizant can provide application infrastructure support for our customers, in which we monitor and manage critical components, including the hardware, operating system, middleware/messaging layer, and the database layer. In other words, we provide support for all of the components of the application platform environment. We also monitor the application performance itself, and provide an integrated service desk that identifies red-flag issues for resolution teams.
Our services are delivered through a strong and flexible operational framework based around the disciplines of the Information Technology Infrastructure Library (ITIL). The operational framework incorporates ITIL processes such as change management, incident response, configuration management, and release management, as well as key application maintenance practices from CMMi. We’ve successfully applied this framework to services that are completely outsourced to us as well as for global services whose ownership and responsibilities span across multiple client teams and third parties.
|