Our client is a leading, global financial services firm with operations in more than 50 countries and six business segments. It is also a market-tested leader in Treasury & Securities Services (T&SS), offering a powerful, integrated platform for the delivery of financial services globally. It is strongly positioned with approximately 1.1 trillion USD in assets.

• To implement a sustainable reporting platform for accommodating both analytical & operational reporting needs.
• To integrate PeopleSoft CRM with Pega CRM.
• To ensure optimum application performance as the system scales up to a transaction usage volume of approximately 150,000 cases per month or about 300 cases per month per person.
• To replace the existing Smart Time system for day-to-day operations with Tesseract payroll system and PeopleSoft Time & Labor.

• Created a low-cost and high-value offshore centric engagement model focusing on release-based deliveries.
• Strategic reporting using Business Objects.
• Integration of PeopleSoft with a .NET application (for report management).
• Integrated Service Desk – Integrating PeopleSoft CRM and Pega CRM.
• Integration of PeopleSoft CRM Application with Online Inquiry Management system.
• 24 x 7 Production Support across 4 Lines of Business (LOB).
• Creation of a dedicated performance improvement team to undertake quantified analysis and recommend architecture changes.

• Improved information statistics on client issues.
• Effective and comprehensive offshore centric quality assurance & release management.
• Improved application performance and optimization.