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Customer Solutions Practice
Customer Care - Flex your service muscle
 
Our Services
Cognizant's Customer Solutions Practice (CSP) is dedicated to building stronger customer relationships for our clients through CRM expertise, industry intelligence and execution excellence. We bring the advantage of domain understanding, best practices and industry templates, providing solutions in:
 
  CSP Services Overview
  Consulting and Advisory Services
  Global Program Rollouts and Support
  Implementation and Integration
  Custom Development
  Business Process Management Solutions
  Customer Data Integration Services
  Upgrade Services
  Support and Maintenance Services
  Business Intelligence and Analytics Services
  CSP Testing Services
 
Competency Centers
  Siebel
  PegaSystems
  BPM
  Customer Data Integration
  Siebel Analytics
  SAP CRM
  Peoplesoft CRM
  CRM Testing
 
Our Experience
Cognizant's established partnerships and extensive experience in a range of CRM packages, highly qualified and certified professionals and the unique onsite-offshore service delivery model allow responsive solutions that enrich the customer experience and help make our client's business stronger.
 
Case Studies
Customer Master Experience: Financial Services Provider more
 
CRM - Siebel Implementation: Biotechnology Company more
 
Sales and Service Analytics Solution: Telecommunications Provider more
 
Infrastructure Assessment: Global Insurance Major more
 
Podcast: Five Lessons Learned From Successful CRM-ERP Integration Projects
Mar 14, 2008 more
 
Cognizant Exec Peers Into CRM’s Crystal Ball
Jan 15, 2008 more
 
Cognizant Receives Pagasystems Partner Award For Systems Integrator Of The Year
Nov 20, 2007 more
"In North American Applications Outsourcing, Cognizant edges out offshore competition in the current offering, primarily on the strength of strong client reference scores"
The Forrester Wave™: North American Applications Outsourcing, Q1 2007, Forrester Research, Inc., March 26 2007
 
Blue Papers
CRM Testing Solutions download
 
CRM Siebel Upgrade Services download
 
Cognizant mySAP CRM Services download
 
CRM for the Financial Services Industry download
 
CRM and Offshore: How Strange Bedfellows Can Make A Good Marriage download
 
Cognizant CRM Services download