| The client is a leading provider of insurance and other financial services to individual and group customers. It serves approximately nine million individual households in the U.S. and companies and institutions with 33 million employees and members. The company also has international insurance operations in 12 countries. |
| |
| Cognizant was requested to build a tool using Siebel, which would enable effective management of Book of Business, Forecasts, Activities, and Contacts, by Sales Force and Sales Management. Important factors to consider during application development were - the application's usability, response time, and data integrity. Integration of the Siebel application with other internal systems was also in scope. |
| |
| Cognizant conducted a thorough analysis of the proposed requirements. Then the configuration team developed a design. The key point of the requirements proposed by the client was the complete remodeling of the User Interface provided in the Siebel vanilla product. The configuration team did a thorough analysis of Siebel Web Templates that build up the User Interface for Siebel applications. All the requirements pertaining to remodeling the User Interface were implemented successfully. The configuration team also implemented a user-friendly search mechanism throughout the application and this functionality played an important role in enhancing the usability of the application. Cognizant worked on data cleansing. Integration scenarios were thoroughly analyzed by the configuration team and the design was based on the Siebel Enterprise Application Integration technology. The key benefits for the client were: |
| |
- Excellent application performance
- Rapid screen "painting"
- High degree of usability
- Single path functionality
- Intuitive functionality
- Easy search and self-management of data
- Solution containing feeds from internal systems to provide pre-populated opportunity listings
|
| |
|
 |
"In North American Applications Outsourc
-ing, Cognizant edges out offshore competition in the current offering, primarily on the strength of strong client reference scores"
The Forrester Wave™:
North American Applications Outsourcing, Q1 2007, Forrester Research, Inc., March 26, 2007 |
| |
| |
|