| The Sword Ciboodle Center of Excellence helps you get the best of the both the tool and services aspect of Customer Service Management. Cited by analyst as a leading player in the Customer Service Management space, Sword Ciboodle and Cognizant combine to improve Customer Experience Management at multiple levels. Sword Ciboodle is a framework and not a package, which means it allows solutions to be built that reflect uniqueness in businesses processes rather than applying commodity processes to the enterprise that are the same as the competition, using the an identical package application. Crucially this enables organizations to use their processes to differentiate themselves in the market particularly where product and price are a commodity. |
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Alliance with Sword Ciboodle enhances our offerings with one of the most established and innovative providers of solutions for process centric call and contact centers. As enterprises increasingly recognize the importance of truly integrating end-to-end customer-facing processes from front office to back office to enhance the customer experience, they are turning to solutions like Sword Ciboodle with native BPM capabilities that can support highly unique and flexible process flows.
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The Sword Ciboodle Centre of Excellence in Cognizant was established to provide a dedicated team with a focus on the core expertise required to build on and support the Sword Ciboodle platform, both from a technical and business perspective.
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"In Applications Outsourcing, Cognizant edges out offshore competition in the current offering, primarily on the strength of strong client reference scores"
The Forrester Wave™:
Applications Outsourcing, Q1 2007, Forrester Research, Inc., March 26, 2007 |
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