Competency Highlights
- Cognizant is a Microsoft "Gold Certified Partner and Global Systems Integrator"
- Experienced pool of Microsoft CRM certified professionals (who are also certified on Microsoft.Net & SQL Server)
- Dedicated lab on MSCRM
- Expert team includes Subject Matter Experts, Architects, Performance & Data Analysts
Solution Accelerators
Microsoft CRM competency has developed numerous CRM solution accelerators that help clients reduce their implementation costs and fasten the time to deployment. Some of the accelerators are:
- Territory Planner - A unique solution that allows a company to organize its customers into geographical territories, and form sales / service teams to maximize "face time" with customers.
- Group Calendar - A calendar utility that allows team members to see the activities, appointments and schedlies of colleagues working in the same team.
- Guided Case Management - A solution that helps contact centers / customer support teams improve their time to respond and quality of response.
- Field Level Security - A component that is often a "MUST HAVE" for regliatory compliance! It ensures that fields and attributes of business entities are accessible in keeping with user roles and permissions.
- Vertical Solution Templates - Industry specific Microsoft CRM flavors
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