CSP Services Overview
  Consulting and Advisory Services
  Global Program Rollouts and Support
  Implementation and Integration
  Custom Development
  Business Process Management
  Master Data Management
  Upgrade Services
  Support and Maintenance Services
  Business Intelligence and Analytics Services
  CSP Testing Services
  Competency Centers
  Our Partners
  Client List
Business Process Management
Your Processes - Drive efficiencies, agility and customer experience
 
We have entered strategic alliances and partnerships with industry-leading BPM platform vendors to successfully implement and maintain BPM systems for larger enterprises:
  • Pegasystems
  • Lombardi
  • Appian
  • Oracle (BEA/AquaLogic)
  • TIBCO
  • Software AG (webMethods)
  • IBM WebSphere (ILOG)
  • Savvion
  • Global 360
  • Cordys
  • Ultimus

Our Pegasystems Center of Excellence provides deep and broad expertise in PegaRules Process Commander (PRPC), PegaWORKS and peripheral applications and delivers immediate solutions for PRPC implementations, PegaWORKS-to-PRPC migrations and solution framework development. Pegasystems chose us as its “System Integrator Partner of the Year” in 2006, 2007, and again in 2008 (Healthcare). Furthermore, Pegasystems selected us as a Tier 1 Partner in 2009.

Our proven onsite/offshore delivery framework as well as its expertise in BPM tools and peripheral applications allows it to cost-effectively deliver BPM implementations, enhancements and upgrades.

 
 
Case Studies
Recent examples of highly successful BPM projects:
  1. An enterprise-wide BPM program including the establishment of a BPM Center of Excellence at a U.S.-based global insurance-to-investments group achieved BPM adoption in policies underwriting, claims processing and loss control, while cutting costs for maintenance and operational staff and reducing development time and number of errors in subsequent development projects.
  2. A global product registration system built on Pegasystems’ PRPC for a leading global pharmaceutical company supports financial instrument static data and price evaluation, used by about 10,000 employees, providing substantial cost and time savings.
  3. An online account opening application enhancement for a large American retail bank helped in the acquisition of new customers (50% decrease in account-application abandonment, 25% increase in new account applications), identifying potentially risky customers, driving down labor costs (75% decrease in operational support-staff costs), improving the overall customer experience, and helping to build account-holder loyalty.
  4. A global implementation of a PRPC-based paperless office solution to replace the manual distribution of critical documents at one of the world’s largest biotech companies, rolled out across 5 countries, increasing processing efficiency by 100%, reducing TCO by 40% as well as improving data integrity and reliability in the communication with regulators.
  5. An end-to-end underwriting application for a leading UK insurance company using Pegasystems’ PRPC platform eliminated the need for re-entering data into multiple systems, improved data capture accuracy and reporting capabilities, and seamlessly integrated major enterprise applications.
 
The Bottom Line
Finding ways to automate and improve business processes has become a major focus for today's organizations as they struggle to find ways to become more agile and responsive to the rapidly changing business climate.

We facilitate building BPM roadmaps that ensure enduring competitive advantage to clients’ processes by seamlessly bringing together both the business and IT vision of the client.

 

BPM Business Benefits and Stakeholders

Fast Time to Value – Our BPM Capabilities

White Papers
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Synergies from BPM and SOA download
 
Driving Business Value through Process Optimization download
 
Orchestrating Your Business Stakeholders for BPM Success download
 
Contact Us
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For further details, please contact us at CSP@cognizant.com