As technology and services partner for the top 50 property and casualty insurers in the U.S. and Europe, Cognizant is renowned for its domain consulting and outsourcing services in the field. Certified by the AICPCU and a member of ACCORD, Cognizant is working with industry leaders in developing AL3 standards and XML specifications as the industry seeks to further automate the back office. Practice leads average 10-20 years of experience in the field.

Cognizant’s Property & Casualty BPO team delivers domain consulting and manages operations for some of the industry’s largest insurance and back-office service providers. We have developed numerous solution accelerators that dramatically speed time to benefit.

• Quoting Processes, covering voice and mail quotes, with strong sales incentives in place to convert prospects.
• Policy Administration Processing, covering applications, account set ups, endorsement processing, billing & remittance, and customer service.
• Customer Support Processes, covering customer inquiries and resolution (across all stages in the life cycle), aiding quote conversion processes and premium payment processes.
• Claims Processing, covering first notice of loss, claims assignment, fraud verification, document preparation for adjudication, fast track adjudication, claims support, and claims auditing.

• New Business Set Up, addressing small business and middle markets.
• Policy Administration Processes, including policy endorsements, DMV error corrections, premium audits, FSR, and loss billing and accounting.
• Customer Support, covering direct bill call center and related support areas.
• Agency Management Processes, focusing on commission processing and support.

• Claims Set Up, including first notice of loss review, claims assignment, claims preparation, and document gathering.
• Fast Claims Adjudication, focusing on adjudicating simple claims.
• Medical Bill Review, focusing on re-pricing provider bills based on PPO network rates and state fee schedules.
• Regulatory Reporting, addressing state requirements focused on document gathering and report preparation.
• Legal Research, focusing on delivering back-end paralegal research to client attorneys.