One Team across the entire process life cycle - from design through operation and continuous improvement
We are unique because we dedicate a single team serve your business. Consisting of business process and systems experts, our team designs a program for you that incorporates process and IT productivity improvements. As a result, Cognizant's BPO practice offers a degree of continuity, accountability, intellectual property protection assurance that is unmatched in the industry.

By assigning the same team to plan, develop, migrate, operate, and optimize your processes, we eliminate the troublesome "hand off" steps that are common in BPO today. And, because the same team is there for the full life cycle of the engagement, we are in a unique position to employ a truly closed-loop approach that continually refines and improves the processes that are outsourced.

Process migration speeding time to benefit
Our goal is to migrate your processes rapidly and seamlessly. With a carefully designed process life cycle framework, we consistently apply best practices for mapping your processes and identifying the key players for every step of the cycle.

Starting with an "as-is" analysis, our BPO team develops a deep understanding of your process across people, workflows, and technology. We identify key interdependencies, constraints, enablers, and goals, while constantly looking for opportunities to consolidate and streamline your processes. We then deliver clear visual, easy-to-understand process maps that provide summary and highly detailed views.

Based on our domain knowledge and analysis of your environment, we create the new adapted process for onsite/offshore deployment and use proven tools and practices for ensuring rapid, seamless offshore transition. We provide trainers immediately after the adapted design stage to create the intellectual capital, while the Operations Group creates the delivery team.

Keeping the Best and Brightest working for you
We are dedicated to building career paths and a corporate culture that keeps the best and brightest serving you. It starts with the realization that world class performance requires a world-class internal culture and work environment. To build the multifunctional teams that make your processes successful, we offer multiple career paths including vertical domain expertise, IT, Six Sigma, and governance specialties.

To motivate our associates to keep raising the bar on their own performance, we offer a "work and celebrate" atmosphere backed with continuing education incentives and recognition for innovation. Not surprisingly, India's elite business, technical and trade schools rank us as the top outsourcing firm in recruitment.

Staying Connected
We provide the right infrastructure to deliver. Our BPO practice uses onsite imaging facilities, globally connected workflows, and a world-class voice infrastructure to keep your company connected with your customers and associates.

Six Sigma Quality
Our BPO practice weaves Six Sigma principles firmly into our culture and the career paths of our practice leads and associates. The BPO practice boasts numerous Six Sigma "black belts" on the team.

We are constantly measuring our performance. Benchmarking ourselves against the eSourcing Capability Model (eSCM), the leading standard developed by Carnegie-Mellon University governing the practices employed by outsourcing providers. We design our operations to reach eSCM level 4 (enhancing through innovation) within 12 months of going live, embedding Six Sigma practices and tools to constantly track our quality of performance.

Risk reduction vigilance
We understand that your business cannot tolerate disruption. We work to spot potential problems ahead of time by driving project plans through Failure Modes and Effects Analysis (FMEA). This methodology dissects potential reliability issues during the design process, when they can be nipped in the bud. Backing up our failure mode analysis approach, we rigorously test project plans across:

• Technology, covering data, voice, and applications
• Infrastructure, covering workflow performance, site checklist adherence, and operational readiness
• Knowledge, where we check associates through on-the-job and classroom testing.

Strong governance to meet our promises to you
Leveraging the same program management principles that have kept Cognizant a leader in customer satisfaction, our governance approach stresses communications and oversight across executive, process, and delivery leadership levels. At Cognizant, governance blends a strong program management office background with a culture that values open communication, commitment to partnership and collaboration with our clients. We stay on top of our performance through vigilant, ongoing measurement and a commitment to anticipate and prevent risk to our clients.