Restaurants & Food Services

We know that the complexities of labor management, new channels, pricing and procurement are challenging quick-service restaurants today.

Among casual dining’s top challenges are menu management and waste management. And nearly all leaders in food services tell us they are exploring enhanced customer analytics, online ordering, and SMS-text ordering.

To design applications that address these issues, we draw on our wealth of industry experience. Because every restaurant format has nuances that are reflected in its applications, careful understanding of each segment helps us align your organization’s requirements to the design, development and rollout of solutions that advance your business objectives.

Our functional expertise includes Front Of House applications, such as point-of-sale systems, gift cards, online and wireless order-taking. We also provide Back Of House functions, such as supply chain, inventory and workforce management, as well as production planning and kitchen display systems. For enterprise applications, we cover financials, enterprise application integration, HR, payroll, business intelligence, menu management, food cost system and PCI compliance.

We are the only service provider to offer BPO for restaurants and food services. Our solution accelerators—including Online Ordering, POS Solution Accelerator Pack, and ASTRA, our “Above Store Reporting” business intelligence solution—speed time to market and improve business-IT alignment. In addition, we maintain Technology Centers of Excellence, and we are a member of the HTNG payments and security workgroup.