Cognizant Technology Solutions : Solutions : Manufacturing & Logistics

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Customer Sales & Service

Cognizant’s rich industry experience, world-class quality process, well-honed delivery model, expertise in depth & breadth of technology and relentless customer focus makes us the ideal partner for all customer-facing initiatives. Our unrivaled ability to handle the development and implementation of customer sales and service applications allows clients to focus on their core businesses. Clients achieve gains such as accelerated sales, improved marketing and consistent top-notch customer service delivery. Our applications expertise ranges from Sales Force Automation and Marketing through Customer Service.

Cognizant developed an automatic rules-engine for automatic processing of order data from different sources, which included screens developed in Japanese. As per our initial estimates, process automation led to a 50% reduction in the number of Customer Service Representatives the client needed to employ, contributing to savings in excess of $2 million over the next two years.

Automate Order-To-Cash and Returns Cycle for a polyester manufacturer
Cognizant developed a custom application that addressed the entire Order-To-Cash and Returns cycle. This application handles the entire O2C process, spanning customer creation, order entry, order processing and inventory management through shipping, billing, collections and returns management. Cognizant reengineered the end-to-end business process and boosted operational efficiencies by incorporating industry best practices.

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