Why Cognizant?
At Cognizant, we believe you shouldn’t have to compromise by choosing either a strategic partner or a cost-effective outsourcing provider. We understand the business and technology evolution that’s underway in the communications field. And we stand at the leading edge of business and IT solutions—from VoIP and fixed-mobile convergence, to business process management (BPM) and beyond. That’s why seven of the Top 10 communications service providers and equipment vendors have chosen Cognizant as their partner.
Segments We Serve
Cable From systems integration planning, to data migration, business process integration, customer management and order processing, we can help you keep up with your customers’ demands.
Network-Equipment Providers We specialize in helping the world’s premier network equipment providers to streamline processes and integrate technologies to best serve their customers.
Integrated-Communications Providers From management and technological integration, to mobile Internet, our global team of business and technology consultants is here to work with you.
Wireless From testing and billing, to one-on-one consulting, our team of wireless experts will create a custom solution to meet your unique needs.
Communications Services
Billing & Customer Care What does your billing system say about you? Probably more than you think—and not necessarily in a good way. Our domain experts can maximize the value of your core billing processes.
Customer-Interaction BPO With our Customer-Interaction Business Process Outsourcing team, you can dramatically reduce your customer service costs and streamline business processes through IT and BPO synergy.
Order & Service Management We’ll help enhance your order and service management processes, so you can continue to provide superior customer service—and stay competitive.
Service-Management BPO With our Service Delivery Framework (SDF) model, upgrading a legacy service management system doesn’t have to be a multi-year project.
Customer Experience & Portals Our customer experience team is here to help improve your customer registration process, from single sign-on (SSO) systems, to secure log-in and mobile device access.
Network Management Our team of experts can help you evaluate your network strategy, then plan a course of action to make your management and provisioning more synchronized, accurate and efficient.
Service Fulfillment Rely on us to help you manage orders more efficiently, keep track of resources and offer next-generation services to your customers.
Insights
Thinking you can use to build a stronger business.
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IT-BPO Alignment for Increased Value
Learn how we integrated BPM capabilities and BPO expertise to cut operations costs by as much as 66%.
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Mergers and Acquisition
Our IT integration approach provides clients with structured milestones and processes to ensure an effective M&A execution.
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Global Telco BPO Yields Benefits
Find out why a global telco calls on us to stem order fallout and improve business process efficiency.
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Becoming Information-Ready for the Economic Revival
Getting the most from your business-intelligence investment is key to staying competitive in the New Normal. See how.
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Rebranding IT by Creating Transformational Business Value
The framework enables IT to address "moment-of-truth transactions" more effectively, one customer at a time.