| The client is a pioneer in Digital Subscriber Technology (DSL) technology. |
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| The client wanted to roll out DSL to several telecommunication providers across the globe. The client had to customize the DSL rollout to the specific OSS requirements of the telecommunication providers. Along with a flexible bandwidth, the client needed help with Swift OSS customization, development, integration, internationalization, and implementation. |
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| Cognizant set up a dedicated Offshore Development Center (ODC) that catered to the client and its international partners. This ODC provided development, implementation, and maintenance services for a range of OSS/BSS applications including: |
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- Order Entry and Management, Inventory and Shipment Management, Loop Order Automation, and Trouble Ticketing and Billing
- Network Provisioning, IP Inventory Management, and Performance and Usage Management
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| Cognizant's ODC partnership model assured manifold benefits to the client and its international partners. Our flexible bandwidth (need-based, cost-efficient, and de-risked) helped in the implementations. We identified and componentized several technology components in the complex OSS, facilitating their re-use. The client experienced drastic reduction in time-to-market partner rollouts and the client's partners gained from our excellent knowledge consolidation, management practices, and deep domain expertise. We combined our experiences from various partner implementations to facilitate the client's OSS evolution well past the initial implementation that facilitated revenue streamlining (through implementation of zero-touch provisioning and customer self-provisioning) and enhanced customer satisfaction (value added services and unification of the customer touch points). |
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Telestrategies OSS Excellence Awards Winner: "Best OSS Integration Project"
Telestrategies OSS Excellence Awards Finalist: "Achievement in Innovation
and Operational Excellence" |
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