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Good customer service can be provided when all the backend systems are well integrated and properly in place. These systems become problematic when companies’ rapid pace of growth does not match the scalability of their systems. Situation also becomes troublesome when disparate systems for each region exist for the same organization. Cognizant (through Fathom Solutions) solution for order and inventory management helped a leading cable television provider with integrating their diverse systems. The case study on Order and Inventory Management elaborates on the business problem and Cognizant’s solution approach.
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