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Telecom Broadband service providers are facing challenges with respect to providing world class customer service, gaining customer loyalty and driving down their operational costs. By implementing Network Inventory Management Solution, the client has taken an innovative and essential approach that allows it to realize the true value of its network, prevent revenue-leakage and increase customer satisfaction and retention rates. Deploying NIMS is one of their market-leading customer service delivery strategies and forms a critical part of their OSS transformation.
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