Billing & Customer Care
What does your billing system say about you?
It may be saying more than you think, and not necessarily in a good way. For consumers, the billing interface is often the main point of contact between them and their communications service provider.
Customers have come to expect billing solutions that are more accessible, instantaneous, and more accurate than ever before. But this can be a challenge when you're bundling both new and legacy services on one bill, in addition to focusing on your own bottom line. Our industry experts maximize the value of core billing processes.
Strategic Planning and Process Design
A project cannot be successful without proper planning and design. Our industry experts have longstanding relationships with the leading software providers in billing and communications. Armed with this knowledge and years of experience serving the top communications-service providers worldwide, we will help you succeed in all aspects of billing and customer care.
- Implementation services. Make the best use of your resources through cost-effective systems integration. By integrating newer technologies such as business intelligence with legacy billing architectures, you're adding flexibility and scalability to your billing system. Our implementation experts will help ensure continued efficiency as your new billing processes and programs are established.
- Usage-event mediation. Support micro-transaction billable events, such as pay-per-view, and bundled offerings, such as triple-play products, with proper event mediation.
- Enhanced rating and pricing structures. By developing strategic pricing and discounting plans, you're able to successfully introduce current and prospective customers to new products and product bundles, increasing customer base and loyalty.
- End-to-end revenue assurance. By ensuring that processes related to Business Support System (BSS) and Operational Support Systems (OSS) are optimized, our revenue assurance processes help stop leakage and address opportunity loss. We accomplish this through techniques that include: strategy assessment, recovery management, and root-cause analysis.
All of these services are part of our BQAP framework—Billing Quality Assurance Process. Experts across the team—from billing, to testing, to offshore IT experts—work together on your behalf to achieve faster deployment and reduce your expenditures.
From message processing to customer care, we're prepared to tackle all steps in the full spectrum of billing and customer care. At the same time, we offer vendor-neutral testing and enhanced billing quality, all at reduced cost.