Communications Broadband Access Providers are facing challenges with respect to providing world class customer service, gaining customer loyalty and driving down their operational costs. The client has made innovative use of off-shore partners to outsource its OSS solution to cost-effectively diversify and improve its customer service operations, directly resulting in improved customer satisfaction and churn results for its broadband data services.
By automating the loop from order entry through the delivery process, addressing customer queries, deploying an inventory management solution and an integrated billing solution the client is able to prevent revenueleakage, reduce manual errors and sustain its position in the competitive market..
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