Successful Communications Service Providers (CSPs) must:

• Maximize revenue and minimize cost
• Collect all the revenue for services provided
• Reduce costs by validating payments and capital expenditures
• Reduce the cost and revenue delay associated with order fallout
• Maintain financial accountability and regulatory compliance

Capabilities:

Cognizant ensures that the Revenue Assurance processes related to BSS and OSS are optimized and aligned. Cognizant’s approach also ensures that the subsidiary corporate processes impacting the revenue stream can plug any source of revenue leakage. Cognizant’s solutions halt revenue leakages and address opportunity losses which bring significant added value to Service Providers.

Our end-to-end Revenue Assurance Maturity Lifecycle service provides a series of entry points to help clients identify and recover lost revenue. The flexibility of this model allows a Provider to begin institutionalizing a revenue assurance program at any level. Revenue Assurance Maturity Lifecycle

Services:

Our Revenue Assurance Maturity Lifecycle Service includes:

Strategy Assessment

• A high-value assessment to identify opportunities to ensure immediate ROI
• A long-term assessment to identify the products, practices and business impacts

Program Management

• Develop and manage an incremental approach prioritizing the high-value initiatives
• Deliver a “gated” implementation that continually aligns with the business case

Recovery Management (a/k/a Leakage Investigation)

• Eliminate “false positives” and prioritize high-probability opportunities
• Manage the adjustments and credits ensuring back billing and settlements are recognized
• Integrate established dispute and settlement processes and systems

Root Cause Analysis

• Identify the sources of the leakage

Best Practices Implementation

• Correct root causes to eliminate future revenue leakage

Revenue Assurance Maturity Lifecycle