Flow through provisioning, over the air provisioning, launching next generation services, bundling of services ,improving time to market and reducing cost are some of the challenges faced by communication service providers (CSP). “Nearly 60 percent of fixed, mobile and cable telecom service providers are planning to invest in third party OSS software in the next 12 months” , according to global growth consulting firm Frost and Sullivan. Commercial off-the-shelf products (COTS) are gaining popularity and the scope of work for information technology (IT) projects around the world are mostly enhancement, integration and customization, of COTS. Service provisioning COTS packages like Kabira offer low cost transaction processing software that help global enterprises realize the immediate benefits of high performance transaction software at very low costs.
The client had embarked on an initiative to involve offshore vendors in Managed Service fashion, which meant that the vendor would deliver end-to-end services from design to post-production support. Client required Cognizant’s expertise in executing the managed services model that included migration from a legacy provisioning system to a package based service provisioning system using Kabira, provisioning of new services in the Kabira platform, testing, support and maintenance of new provisioning system.
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