With new and different forms of technologies, such as Wi-max, and broadband communications posing great opportunities for new entrants, among the biggest challenges faced by CSPs are the fast pace of growth and its impact on enterprise management. With dynamic competition and an increasingly diverse customer base, Service Providers are striving hard to reach out and understand customer needs, provide simplified and efficient customer care and error-free billing, while in parallel trying to achieve significant cost reduction benefits.

Capabilities:

With our market-centric approach and broad solution frameworks, Cognizant is enabling clients to achieve their strategic and business objectives. Our strong focus on the communications industry helps our clients to more quickly realize Total Cost of Ownership (TCO) advantages with customized solutions which use our proven onsite-offshore delivery model.

Our diverse solution portfolio offerings enable our clients to achieve superior customer satisfaction, and increased levels of service, which result in increased organizational efficiency and real-time management. Cognizant improves the value of our client’s ERP implementation, leveraging our communications industry expertise to deliver focused solutions.

Cognizant has mature practices in ERP applications. We provide end-to-end solutions for enterprise management needs independent of our client’s ERP product strategy. Our industry rich expertise in ERP is backed by strong domain knowledge for the various challenges faced by the industry. Cognizant ensures that our ERP service offerings for Service Providers are delivered with significant cost savings, quality and process improvements, and enhanced operational security.

Cognizant’s ERP offerings portfolio includes:

Services:

Our professionals have rich expertise in enterprise software engagements to meet the unique needs and challenges of customers across the communications industry. Our ERP practice provides various solutions that include:

• Human Capital Management
• Financial Management
• Customer Relationship Management
• Supply Chain Management
• Corporate Performance Management (CPM)/Enterprise Performance Management (EPM)
• Enterprise Service Automation (ESA)

We provide a full spectrum of services in enterprise management to the communications industry. The various services Cognizant offers across the lifecycle include:

• Package implementation
• Global roll out
• Upgrade and migration
• Application Maintenance
• Database Administration
• Testing