Telecom Broadband Service Providers are facing challenges with respect to providing world class customer service, gaining customer loyalty and driving down their operational costs. The client has made innovative use of off-shore partners to outsource its billing solution hence cost-effectively diversify and improve its customer service operations, directly resulting in improved customer satisfaction and churn results for its broadband data services.
They decided that the best option was to deploy Portal Infranet billing solution extending it beyond its existing DSL business to include the new VoIP services as well. Hence much of its success is attributable to the integrated approach to Billing, Revenue Management, and Customer service.
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