Challenges:

Service Providers are tasked with providing low cost, error free and almost instantaneous billing capabilities to their customers. Moreover, market churn and declining Average Revenue Per User (ARPU) are spurring providers to introduce new services at a rapid pace across market segments like Wireline, Wireless, and Broadband.

Capabilities:

Cognizant has extensive experience developing and maintaining billing systems for large Service Providers and their retail telecom businesses. Our expertise covers the entire value chain -- from message processing, rating, and formatting to receivables management and customer care. Our solutions span the full range of billing processes and focus on convergent billing issues as well as traditional billing needs.

We also understand the importance of a complete and efficient billing system test and have developed a process framework to address this challenge: Billing Quality Assurance Process (BQAP). BQAP combines our billing expertise, testing capabilities, and a global delivery model to achieve faster deployment and significant cost savings. BQAP provides a structure and process for end-to-end testing of billing applications in an integrated Service Provider environment. This innovative framework optimizes the test-cycle by evaluating the impact of problems prior to deployment, enabling clients to more quickly realize the full potential of their billing application .

Cognizant BQAP Framework

Services:

Cognizant offers the following Billing Solutions:

• Maximizing the value of Service Providers’ core billing processes through strategic planning, process design, and implementation services. This also includes integration with or migration from legacy billing architectures.
• Enabling cost reductions, operational efficiencies, and improved billing quality through strategic planning, architecture, requirements and design, construction, conversion, ongoing maintenance and enhancements, plus overall program management of legacy systems consolidation or migration to new platforms.
• Enhancing billing quality at lower cost using Cognizant’s Billing Testing Services and Managed Testing Center (MTC) capabilities.
• Enhancing usage event mediation to support micro-transaction billable events and triple-play products.
• Enabling bundled products or new product lines through enhanced rating and pricing.