Under its Application Unlimited program, Oracle released its new version of Siebel CRM application Siebel 8.0. The new version certified on Fusion Middleware, will have support for non-Oracle technologies like IBM WebSphere, BEA WebLogic, SQL Server 2005 and IBM DB2. A task-based user interface will help new users with shortened learning curve and is designed to increase the productivity. In addition, a real time business process change feature enables employees to create and change business rules without disturbing the coding team. Siebel 8.0 includes an out of the box Oracle Secure Enterprise Search 10g that allows users to retrieve information inside and outside the CRM application.
Release of Siebel 8.0 poses pertinent questions for companies with existing implementations of Siebel. Depending on which side of the fence you are, answers to one of these questions will help ascertaining the go/no-go decision to Siebel 8.0.
- How does Siebel 8.0 address vertical specific functionality issues
- What’s the comparative RoI from enhancements vis-à-vis upgrade investments
- Keenness on moving towards a CRM future built on Oracle Technology Stack (The Fusion roadmap)
For most companies answering the first two questions is very important. Cognizant with its experience spanning over 100 Siebel projects and its familiarity with Siebel upgrade challenges starting from Siebel 6.0 is best suited to assist you in understanding what’s in it for you in Siebel 8.0. Being a Siebel 8.0 beta test partner with Oracle gives Cognizant a head-start. Cognizant’s Upgrade Assessment Framework delves deep into analyzing your current Siebel application complexity, earlier customizations and accounts for new CRM requirements demanded by the business.
To understand Siebel 8.0 out of the box functionality in detail for your industry and the benefits Cognizant’s Upgrade Assessment Framework can offer you please write to us. Click here to send mail request.
To download our latest Cognizant white paper on Siebel 8, click here.
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