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Code Halos

A Playbook for Managing at the Crossroads

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Innovation Beyond The Four Walls

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April, 15, 2015

Cognizant Funds 15 Maker Corps Sites to Train Making Facilitators Across U.S., Inspire Youth Interest in STEM

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RESHAPE WORK WITH THE DIGITAL SOCIAL ENTERPRISE

Let's reshape work and enterprise right now. Start by emphasizing your digital value chain.

  • Our Latest Thinking


Transforming SaaS Business Operations with Systems of Engagement
As independent software vendors (ISVs) increasingly adopt a software‑as‑a‑service (SaaS) delivery process, transitioning from perpetual license to a subscription model is fraught with challenges. To handle the shift, we recommend that ISVs adopt systems of engagement (SoE) to replace their existing systems of record (SoR) and we offer some guidance on how to get there.
Preparing Life Insurers for the Future of Distribution
As the insurance industry faces forces such as customer empowerment, niche channels, regulatory pressures and more, there is a new paradigm emerging, for distribution. We focus in depth on benchmarks and roadmaps for investing in customer acquisition, marketing and demand generation and multichannel collaboration whether a company is "foundational," "formative" or "future‑ready."
Authoring a Brand’s Online Reputation
The benefits of a predictive online reputation management process, including a robust response mechanism, pay off in averting or smoothing any brand reputation crises. This whitepaper explains how to set up such a reputation management process.
A Next-Generation Approach to Integrated Warranty Management
For today's manufacturers, warranty management is one of the most tangible customer-facing functions. A next‑generation, closed‑loop warranty system can help companies automate and integrate warranty‑related data to enhance field service and improve the management of returns, repairs and claims.
It’s Time for Learning to Go Back to School: Next‑Generation Approaches Enrich the Student Experience
Major structural shifts in offline and online learning delivery will lead to integrated systems that enable adaptive and holistic higher‑education learning environments. Digital footprints will pave way for schools and, eventually, employers to discover learners' competencies and interests and match it to their own offerings and talent needs.
Revitalizing Finance
With a fundamental shift in the CFO mission, the finance function has become a critical change agent across organizations. The role of financial leaders such as CFOs is evolving, from a traditional financial controller, to one that drives performance improvements across the organization.
How Digital Is Quickly Reshaping Customer Experience Processes
By invoking six strategies that reimagine the power of customer support processes, digitally‑savvy companies can create unprecedented levels of new business value and significantly elevate customer experience.
Strengthening the Quality of Big Data Implementations
The increasing volume of big data has also increased the need to assure the quality of these critical assets. It is now essential for organizations to deploy customizable testing platforms and frameworks. An open, robust validation framework like Hadoop can significantly improve high-volume big data testing.
The Future of Retail is ‘Here’ and ‘Now’
To remain competitive in today's real-time world, retailers need to more effectively read and respond to consumers' digital fingerprints or Code Halos, to anticipate their preferences and needs and deliver contextually-relevant, timely and inspiring shopping experiences.
The Robot and I: How New Digital Technologies Are Making Smart People and Businesses Smarter by Automating Rote Work
Our latest study shows that when enterprise robots are applied to automating core business processes, they can extend the creative problem-solving capabilities and productivity of human beings and deliver superior business results.

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