Business Consulting

Uncover key strategic insights into customer relationships working with the business consulting arm of our Customer Solutions Practice (CSP).

Equally important, we convert these strategic insights into realistic business plans that address current challenges and needs, as well as future opportunities. It’s what we call “Actionable Business Consulting.”

Our business consulting practice leaders and strategists are well seasoned; many have more than 20 years of related experience. Having worked on numerous global engagements, our consultants possess strong process knowledge and extensive experience in deploying consulting tools and methodologies to deliver CRM, MDM and BPX solutions that fit your specific business needs.

By combining detailed process knowledge with extensive experience of top industry applications in Customer Analytics, BPM, MDM and CRM, we can help you develop a customer management strategy and road map; select the best software or vendor for your current and future requirements; and align your initiatives to business growth, revenue and profits.

Services

  • Business Process Improvement. Executive education and strategy workshops, BPX HealthChecks (BPR, BPM, BPImprovement, BPOptimization and Biz Rules Management), productivity improvement reviews, business-process improvement roadmaps
  • Customer Experience Improvement. Customer-experience management reviews and roadmap, including SCRM strategy and consulting, eCRM and digital marketing consulting
  • CRM Roadmap and Strategy. Enterprise CRM process-blueprinting and roadmaps; multi-system integration and harmonization roadmaps; product evaluation; and vendor selection
  • CRM Portal Improvement. CRM portal strategy and roadmap
  • MDM Systems Assessment, Design and Improvement MDM business strategy, data governance and stewardship strategy, as well as Center of Excellence training
  • Organizational Change Management. Organizational change-management planning and execution

Frequently cited as one of the best global CRM services providers by leading industry analyst firms, our CRM, MDM and BPX Consulting Group is uniquely qualified to support your customer management needs.