Customer Analytics
Get on the fast track to knowing your customers’ likes and dislikes, as well as future wants and needs, by consolidating customer information currently in multiple silos and mining that data in innovative ways.
While this is no easy task, our Customer Analytics services can simplify matters by providing a single, enterprise-wide customer intelligence and analytical reporting tool so you can obtain a unified view of each customer. Most importantly, we can provide timely access to accurate customer information to enable real-time business insights and more informed decision making.
We were one of the first vendors to implement Oracle-Siebel Analytics using an onsite/offshore delivery model, and our team was responsible for implementing the world’s largest installation of it. Today our close partnership with Oracle-Siebel continues. We have over 180 certified Siebel Analytics experts and over 75 experts trained and certified in Siebel Analytics/Oracle BI Platform by Oracle University.
In addition, we offer extensive expertise in Microsoft Dynamics CRM Analytics Foundation and predictive analytics through CDM. We also have a dedicated solutions lab to build advanced analytics solutions and industry-specific solutions.
What We Offer
- Architecture and roadmap development for successful solution design, configuration and roll out
- Dashboard design and data view-modeling
- Sales-management reporting and decision-support solutions
- Development of proof-of-concept and pilots
- Siebel analytics implementation
- Siebel analytics application upgrades, enhancements and support
- Analytics testing and QA services
You can acquire more profitable customers and expand your customer base, even in a challenging economic climate, with our customer analytics expertise.