Increasing customer loyalty takes more than great products and services. Knowing how to deliver a superior customer experience cost-effectively is critically important — and increasingly challenging — as organizations interact with greater numbers of customers and prospects through ever more communication channels.
To keep pace, forward-thinking organizations are rethinking their business plans, reinventing their organizations and rewiring their operations to become more agile and performance-driven. To stay competitive, it has become mandatory for organizations to provide an exceptional customer experience.
Your customers expect targeted and effective communication from their vendors wherever and whenever they want it. That’s where Cognizant’s Customer Solutions Practice (CSP) comes in. With our extensive domain experience across most major industries, technology expertise and strategic partnerships, our global workforce provides the latest customer service innovations based on cloud, social and mobile technologies.
Services We Offer
Customer Relationship Management Attract prospects, increase sales, close deals faster and delight customers with timely and personal service across all of your channels.
Business Process ManagementImplement a flexible process platform tailored to your business needs. Improve customer satisfaction, increase productivity and make your organization more agile.
Master Data ManagementGet a single, accurate and trustworthy view into your business operations. When properly implemented, a master data source paves the way for better analytics, more consistent regulatory compliance and more effective application results.
Contact CentersReduce operational costs and improve customer service by implementing an effective contact center strategy. We have the expertise to help you develop a concrete roadmap and harness the best technologies to meet your specific goals.
Digital & Social Practice Extend your reach to your customers and better manage your social, mobile and digital campaigns. Our solutions revolve around social listening, social community and channel management; digital marketing and analytics; and customer loyalty and mobility.
Salesforce PracticeEnhance the value of your Salesforce.com CRM system with industry-specific features customized by Cognizant and our global Salesforce.com partners.