Technical Communication

Simplify your technology, and connect users to your products by producing content and documents that communicate effectively. Cognizant’s Technical Communication Group offers writing services that focus on increasing user productivity, performance, effectiveness and efficiency.

Our team of experts includes content strategists, technical writers, web content writers and copy editors. They instantly equip you with decades of experience and talent, strategizing and developing content that can help you:

  • Package products complete with effective and consistent documents
  • Increase product usability and enhance end-user experience and satisfaction
  • Boost product sales through improved product competence
  • Relieve pressure on your developers and IT department
  • Reduce calls to the help desk agents
  • Provide internal and external stakeholders with a quick point of reference for products

We specialize in complete user-adoption solutions tailored to the specific needs of each client. Regardless of who owns the overall change management process—you, us, or a third party—we create solutions that blend perfectly with the specific business context and encompass latest trends in mobile solution and social networking.

Technical Communication

Expertise Plus Process

We have extensive experience in providing technical documentation solutions to multiple Fortune 100 and other blue-chip clients. Many of our experts are members of the Society for Technical Communication, and have participated (and won awards) in annual conferences. They have expertise in both print and online documentation, covering web and client-server technologies.

Our standard four-phased methodology produces documentation that harmonizes with product lifecycles and syncs with your requirements, reducing turnaround time and cost.

Services We Offer

System Documentation
We help system and database administrators, application developers, and product support personnel through documentation of design specifications, internal working mechanisms, and software functionalities. Our offerings include:

  • Systems administrator guides
  • Functional feature documentation
  • Developer guides (e.g. API/SDK documentation)

Process Documentation
Our documentation solutions can help you smoothly implement new processes or train employees. We create document procedures, guidelines, plans, policies, industry best practices and more.

Operations Documentation
We facilitate seamless knowledge transfer and training by analyzing the day-to-day operations of a system. We then enable prompt responses to emergencies — in real time — through operations documentation.

End-User Documentation
We help show your end users how to use your products efficiently and effectively. Extensive research goes into creating manuals that instruct in a user-friendly manner through:

  • User and administrator manuals
  • Online help
  • Installation manuals
  • Reference manuals
  • Quick reference guides
 

Our Approach

  • The Cognizant Difference

    It's in our DNA. Placing our clients first is embedded in the Cognizant culture. By investing in our people and resources, we bring new ideas and innovation to help you succeed in a changing business environment.

  • Two-in-a-Box

    We embed senior personnel with demonstrated industry expertise in your IT organization. They coordinate strategy with dedicated offsite delivery managers, freeing your team to concentrate on core business objectives.

  • Cognizant 2.0

    By employing the Cognizant 2.0 platform, we bring the best people, resources and capabilities of our global delivery system to any client, anywhere.