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Innovation Beyond The Four Walls

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August, 07, 2014

Montclair State University Selects Cognizant to Transform Financial Management and Decision-Making to Support Growth

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The Cognizant Difference

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OMaaS - Order Management as a Service

OVERVIEW

OMaaS Order Management as a Service

Order Management as a Service is a Cognizant BusinessCloud which will help a service provider unlock value and achieve a competitive advantage. The solutions provide holistic approaches to exception management as well as unique eCommerce Portal capabilities for multi-channel sales.

FEATURES & BENEFITS

Reseller eCommerce Portal

OMaaS for Resellers is an integrated, end-to-end customer experience and ecommerce portal focused on increasing sales for Mobile Communications resellers and MVNOs. OMaaS provides pre-built functionality such as Product Catalog, Online Ordering and Fulfillment, Order Care, Social Media Presence and Click-to-Chat which can be easily integrated to backend systems.

Fallout Management

OMaaS for Fallout Management merges business and IT processes and operations to enhance customer experience and reduce overall order management costs — crucial to meeting growth volumes for existing and new services. OMaaS for Fallout Management is a Business Process as a Service solution, combining next-generation technology and expertise to enable “first-time-right” order management, pre-emptive issue resolution and improved on-time delivery and performance.

Improved Customer Satisfaction and Retention

OMaaS solutions enable resellers and service providers to improve competitiveness and financial performance by significantly reducing operational costs while improving customer satisfaction and retention. Orders are handled more quickly and efficiently. Value is accrued at each level in the delivery chain.

Resources

Order Management as a Service (OMaaS) Brochure
Order Management has now become the critical obstacle to dramatically improved revenues as well as speed to market. Our innovative, cloud-based solution drives real benefits of faster time to market, standardized processes and conversion of capital expenses to operational expenses. Let us help you bridge the gap between the business and IT to determine the best path to order management maturity and overall productivity.

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