Energy & Utilities
Volatile fuel prices. Green energy programs. Alternative energy sources. Evolving technologies. Add legacy infrastructures, aging workforces, regulatory issues, and an increasingly globalized marketplace, and it’s easy to see why leading Energy and Utility companies are looking for answers.
One place they can be found: Cognizant’s global Energy and Utilities BPS practice. We combine domain knowledge and experience in the Oil, Gas, and Renewable Energy and Utilities sectors with strengths in technology and analytics. We can help you identify and rectify process weaknesses, and
re-engineer them for better outcomes.
Services We Offer
Covering all front-to-back-office activities, our Energy and Utilities practice delivers Tier 1 BPS expertise that focuses on cost reduction, innovation, process re-engineering, and best practices for bottom-line efficiency and impact. All services are backed by our strong capabilities in ERP, BI, data warehousing, advanced analytics, enterprise application integration (EAI), and testing.
Our global delivery model generates business value that transcends the cost benefits of labor arbitrage alone. We can also show you virtualized ways of working to attract a new generation of employees and clients. Among our services are:
Campaign setup and remote marketing
Sales planning and management
Account and contract management
Bill processing
Bill dispute management
Pre-paid and unmetered account servicing
Technical helpdesk and query resolution
Field support coordination
Service order management
Smart meter data analysis
Dashboard and “lights off” reporting
Customer segmentation and spend analytics