Business Process Services

Being Cognizant means  we invest in people and resources to help our clients succeed in a changing work environment.

Communications and Technology

High tech? High pressure. In today's increasingly global markets, communications and technology companies must rapidly develop and deploy new offerings—not to mention adopt virtualized ways of working to attract a new generation of employees and customers. Plus, in a fluctuating economy, you're challenged to do more with less, while still meeting the demands of technology-driven business and consumer requirements.

You shouldn't have to choose between a strategic partner who understands your business and a cost-effective outsourcing provider. At Cognizant, we give you the power of “and” — the deep strategic capabilities of a top multinational consultancy, and the cost advantages of a best-in-class outsourcing company.

Stategic Capabilites & Cost Advantages
 

It explains why seven of the top 10 communications service providers and equipment vendors worldwide have chosen Cognizant as their BPS partner.

7 out of 10 communications service providers and equipment vendors worldwide have chosen Cognizant as their BPS partner
 
 

 

Services We Offer

With a deep understanding of today's communications and tech R&D fields, we offer BPS services to make you more effective, efficient, innovative and virtualized. The results: You'll be able to streamline and cost-effectively manage costs, revenue, customer support, and service operations—and redirect internal business resources toward more strategic, value-added projects. Among our services are:

 
Order entry, tracking and validation; credit verification and authorization, supplier integration, jeopardy and fallout management, data integration and reconciliation.
Bill cycle support, bill contract administration, interconnect revenue assurance, bill inquiry helpdesk, receivables and collections management, and fraud management.
Service configuration management, trouble to resolution, network inventory management, and service problem management.
Multi-channel customer interaction, account management, data integration, customer support helpdesk, analytics and reporting.