Retail

What’s driving the future of retail? For starters, the answers include innovative concepts for in-store selling and new ways to deliver customer service through social networks. World-class retailers trust our retail consultants to help them embrace the future of shopping. Our business consulting team consists of store managers, merchants and retail consultants who will guide your through the business transformational journey, helping craft strategy, define the underlying business processes, and lay out an implementation roadmap.

Using our own cutting-edge tools like Cognizant IntelliStore™, we help you leverage mobility, predict millennial behavior and ensure your customers receive special treatment in-store. And Cognizant’s Tran$ave™ helps reduce retailers’ inbound transportation costs. Meanwhile, your team gains insights into emerging market trends and shopper behavior through our proprietary research.

 

Services and Solutions

Supply Chain ManagementCreate a robust and integrated supply chain process that is efficient and effective.

Store OperationsAdopt a customer-centric approach to store operations.

Multichannel Strategy &
PlanningDevelop a seamless multichannel operation to drive better customer experience.

Merchandise ManagementDefine and develop an innovative merchandise management process to create better assortments and optimal pricing.

 

 

Customer Impact

  • A multibillion dollar global mass-market retailer realized a 40% improvement in data integrity and quality and 35% cost savings by implementing a master data management program.
  • Our joint team of business consultants and technical architects built a global platform that led a Fortune 500 apparel retailer to a 15% increase in sales with further growth expected this year and next.
  • A leading U.K. retailer with 800 stores redesigned its supply chain so it had the flexibility to stock any product at any of its distribution centers.