Unmatched customer service - it’s the Cognizant way, embedded in our culture and embraced across the entire organization. And it’s codified in our proprietary client engagement model, called Two-in-a-Box™ (TIB).
TIB represents our commitment to providing superior service to help you reduce IT operational costs, embrace best practices and undergo sustainable business transformation.
Centered around the needs of your organization, TIB is designed specifically to help you quickly reduce IT budgets, revamp IT operations and re-deploy freed-up assets to more strategic initiatives that generate business value.
The TIB model begins with a relationship management team, with deep industry expertise, assigned to your place of business. The team’s leader, the Client Partner (CP), works onsite to absorb your culture, operational processes, challenges and business goals. Then, working closely with senior members of your IT management team, the CP — who typically holds an MBA degree — assists with your strategic planning.
Another critical TIB team member is your dedicated global delivery manager (DM). The relationship between the CP and DM is essential to ensure that our IT services are delivered with precision and that they are tailored to your unique needs.
More tactically, the CP functions as the communication conduit, translating your IT requirements to the DM, and helping coordinate services delivery back to you. The CP and DM are in constant contact, working in lockstep to ensure that the Cognizant team operates as an extension of your organization.
The success of the TIB model is directly linked to the quality and pedigree of your Client Partner and Delivery Manager, each of whom typically has more than 10 years of experience. They know what it takes to deliver superior IT that aligns with your business strategy and corporate objectives.